A CRM (Customer Relationship Management) tool can help your sales team log communications, manage leads and even build marketing campaigns, Matt D’Angelo. (Links to an external site.) Which is good news, because you no longer have to write this information on a piece of paper or lose this information. The information is stored in one system, that you and other staff members can access and get the necessary information. According to Aja Frost (Links to an external site.), A company’s CRM stores all of its interactions with existing and potential customers.
Here is a short list of CRM systems.
HUBSPOT (Links to an external site.) a free and powerful too, like anything else these days, advanced features are not free.
Agile CRM (Links to an external site.) you can use this tool free with restrictions. If you want more than 10 users, you have to pay more. Check out their page for pricing.
Zoho (Links to an external site.) charges a small fee of $12 per month for their standard Version.
Your employees may not be familiar with new technology, so before you introduce this new system. Tell them all the benefits of the new system, once they know how to use this system, it will make their job easier. Of course, they will not understand this in the beginning. The best thing to do would be training the people at the top, you want the leaders In your company to know how to use this and only then can they help the employees. Of course, if it’s in the budget, you can always hire an expert to train and retrain your staff.